PART I – LIMITED WARRANTY 

These MAMMOTION After-Sales Policies (these “Policies”) only apply to MAMMOTION products you purchased from MAMMOTION authorized retailers or MAMMOTION directly for your own use and not for resale. By using your MAMMOTION product, you agree to be bound by these Policies. If you are not eligible or do not agree to any of the Terms, do not use your MAMMOTION product.When receiving service, MAMMOTION is responsible for loss or damage to your product only while it is in MAMMOTION's possession or in transit, if MAMMOTION is responsible for transportation.MAMMOTION is not responsible for loss or disclosure of any data, including confidential information, proprietary information, or personal information, contained in a product.


What Will MAMMOTION Do


MAMMOTION will attempt to diagnose and resolve your problem by telephone, e-mail or online chat. MAMMOTION may direct you to download or install particular software updates. If your problem cannot be resolved over the telephone or through the application of software updates, you may be required to deliver the product to MAMMOTION for further examination or local MAMMOTION’s appointed service centers.


What This Limited Warranty Does NOT Cover


All the damages caused by misuse or not following the user manual and below:


1) Third party claims against you for damages;

2) Loss, damage or disclosure of your data;

3) Special, incidental, punitive, indirect or consequential damages, including but not limited to lost profits, business revenue, goodwill or anticipated savings. In no case shall the total liability of MAMMOTION, its affiliates, suppliers, resellers, or service providers for damages from any cause exceed the amount of actual direct damages, not to exceed the amount paid for the product.


Product and Part Replacement


When after-sales service involves the replacement of a product or part, the replaced product or part becomes MAMMOTION’s property and the replacement product or part becomes your property. Only unaltered MAMMOTION products and parts are eligible for replacement. 

Replacement products or parts provided by MAMMOTION may not be new, but it will be in good working order and at least functionally equivalent to the original product or part’s warranty.

A replacement product or part shall be covered for the time remaining in the original product’s warranty.

PART II – WARRANTY

Under this Limited Warranty, MAMMOTION warrants that each MAMMOTION product that you purchase will be free from material and workmanship defects under normal use in accordance with MAMMOTION’s published product materials during the warranty period. MAMMOTION’s published product materials include, but not limited to user manuals, quick start guide, maintenance, specifications, disclaim, and in-app notifications. The warranty period vary for different products and parts. Please check in below table to verify the duration of the warranty for your particular product or parts.


1.The warranty period for a product starts on the day such products are delivered.

2.If you cannot provide invoice or other valid proof of purchase, then the warranty period will start from 45 days after the production date that shows on the product, unless otherwise agreed upon between you and MAMMOTION.

3.MAMMOTION will need users to arrange the shipment by themselves if users would like to send the products to local service center or MAMMOTION factory for further diagnosis. MAMMOTION will repair or replace and send back to users at no cost if the problem falls under this Limited Warranty. If not, MAMMOTION or designated service center may charge a fee accordingly.

4.MAMMOTION guarantees that, subject to the following conditions Warranty Repair Service can be requested. Please contact MAMMOTION or your authorized MAMMOTION dealer for more details. You will be required to fill out a repair form or RMA (Return Material Approval), which should be sent to us along with the to-be-repaired unit.

5.DOA (dead-on-arrival, defective-on-arrival, and/or damaged-on-arrival), refers to goods that are defective on arrival. After receiving goods from MAMMOTION, or the authorized dealer, and find the product appear to be damaged or have performance(s) failure. In such condition, please contact MAMMOTION or your authorized MAMMOTION dealer to identify and confirm for replacement.

6.Replacement applies to DOA cases. It shall be requested within 7 calendar days of receiving the goods. The replacement will be completed with 30 calendar days upon receipt of the completed goods, including all original accessories, attachments and packaging. 

RMA (Return Material Approval), please fill out the form provided by MAMMOTION, Scan and Email to support@mammotion.com.


What to do Before Obtaining After-sales Service


Before obtaining after-sales service, the following steps must be taken:


1.Follow the procedures specified by MAMMOTION as shown in the “MAMMOTION General Customer Services Flow” part. Backup all data contained on your product by yourself.

2.Except for drive logs, remove all data, including confidential information, proprietary information and personal information, from the product. Or, if you are unable to remove any such information, modify the information to prevent its access by other party or so that it is not personal data under applicable law. MAMMOTION shall not be responsible for the loss or disclosure of any data, including confidential information, proprietary information, or personal information, on a product returned or accessed for warranty service.

3.Provide MAMMOTION with all system passwords, if necessary. Provide MAMMOTION with sufficient and safe access to your product, so MAMMOTION can provide service as needed.

4.Remove all additional parts, alterations, and attachments not covered under warranty.

5.Ensure that the product or part is free of any legal restrictions that prevent its replacement.

If you are not the owner of a product or part, obtain authorization from the owner for MAMMOTION to provide warranty service.


How to Obtain Warranty Service


If a product does not function as warranted during the warranty period, you may obtain after-sales service by contacting MAMMOTION’s local dealer or through support@mammotion.com. You will need to provide a valid proof of purchase, receipt or order number (for MAMMOTION Direct Sales) along with the serial number of your products for the warranty service. Charges may apply for services not covered by this Limited Warranty. Please contact MAMMOTION for information specific to your location.

Please note that the warranty service is only available in the respective MAMMOTION service regions where you purchased your MAMMOTION product.

Table for parts warranty

Model

Luba

Main body

2 years

battery

2 years

Charging station&RTK antenna

1 year

tyre

No warranty

Decoration parts

No warranty

Cutting Blade

No warranty

*MAMMOTION reserves the rights of interpretation for this Limited Warranty and may not be able to notify each user when updates happen. Refer to the official website for any details and updates.